This policy describes how Medsource Group LTD collects, processes and discloses your personal information as a data controller, when you contact us, use our services or interact with the Medsource Group Ltd platforms including websites and ERP.
Medsource Group Ltd is committed to maintaining the confidentiality, integrity and security of any business or personal information stored within the Software Application or on the Medsource Group LTD servers, hosted by Microsoft Azure cloud computing services.
By using the Medsource Group Ltd ERP and website, you consent to the information collection and use practices described herein.
This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our Services.
When you register to our services, we may collect:
When you shop with us online via the ERP, browse our Websites, we may collect:
When you contact us or we contact you or you take part in promotions, surveys or questionnaires about our Services, we may collect:
Other sources of personal information
We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners and public registers. We may collect the following types of personal information about you from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:
We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms, but you may not be able to access certain services like product catalogue, products or services, and in some cases we may not be able to fulfill a service you request.
Make our Services available to you
We use your personal information to provide the services you have requested, including:
This is so we can provide the services to you in line with our contractual obligations to you.
Personalise your experience
We may use your personal information to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:
Contact and interact with you
We may use your personal information when we communicate with you, in order to:
It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.
Manage and improve our day-to-day operations.
We analyse information about how you use our services to:
It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.
We may share your personal information with third parties under the following circumstances:
Management Science for Health (MSH)
We may share the personal information collected by MedSource Group LTd with our parent organization for the purposes listed above.
Distributors/Manufacturers on Medsource Group ERP
Medsource Group will share your personal information with manufacturers and distributors that sell products through our ERP. We only share personal information that enables our Distributors/Manufacturers to provide their services. For example, when you shop on the ERP we will give the relevant Distributors/Manufacturers your name, contact details, and address so that they can deliver your items.
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share personal information that enables our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.
Sharing Personal Information With Other Organisations
We shall not (a) modify your data, (b) disclose non-aggregated or non-anonymized data, except as compelled by law, or (c) access your data, except to provide the Medsource Group service and prevent or address service or technical problems, generate anonymous or aggregated data, or at your request in connection with customer support matters.
Medsource Group Ltd will NOT sell, collect, use, share, or rent any personal information for purposes other than those described in this Policy without first obtaining your consent. Medsource Group Ltd will NOT share specific information about your business or your identity with third-party vendors.
We may share personal information with other organisations in the following circumstances:
Transfer Of Your Personal Information
Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected. Medsource Group Ltd agrees to protect customer data as per the laws of each country of operation and will only ever disclose aggregated or anonymous data.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
We maintain physical, technical, and organisational safeguards to secure your personal information from unauthorized access, use, alteration and destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.
Medsource Group Ltd is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.
If you wish to request that we no longer use your information to provide you services, please submit your request via firstname.lastname@example.org
However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out from receiving these communications or change your account settings, this will remove you from marketing lists.
Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding the services or products you bought from us and responses to enquiries made to us, and that we may hold your details on a suppression list so we don’t send you marketing communications in the future.
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error message as you browse. These Cookies collect data that is mostly aggregated and anonymous.
Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
We may aggregate personal information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse platform use, to improve our content and product offerings, and to customize our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you.
If you use buttons on our Platforms linked to social media or similar sites (for example “Like” and/or “Share” buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers, or generally to anyone who has access to your profile page).
You have the right to see or access the personal information we hold about you, by submitting your request via email@example.com
In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:
If you would like to discuss or exercise such rights, please contact us at the details below.
If you are concerned that any of the information we hold about you is incorrect, or out of date, please write to the address above to report your concerns and we will take appropriate steps to amend our records.
Please note that we will likely require additional information from you in order to honour your requests.